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Terms and Conditions

Last updated: January 9, 2026

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Welcome to the Sandra Duarte Coaching website. By accessing or using this website and/or purchasing our services, you agree to the following Terms and Conditions. Please read them carefully.

 

 

1. Acceptance of Terms

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By using this website or purchasing any of our services or products, you confirm that you have read, understood, and agreed to these Terms and Conditions, as well as our Privacy Policy.

 

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2. Location and Jurisdiction

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Sandra Duarte Coaching is based in Lagos, Portugal, and all services are provided in accordance with applicable Portuguese law. Any disputes will be resolved in the courts of the appropriate jurisdiction.

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3. Services and Products

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We offer:

  • Coaching sessions in person and online (via Zoom),

  • Personalized programs,

  • Subscription to monthly coaching plans,

  • Packages with a pre-defined number of coaching sessions,

  • Digital products (eBooks, PDFs, courses),

  • Physical products (to be offered in the future).

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We reserve the right to change or discontinue any service or product at any time.

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4. User Account

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Users are encouraged to create a private account to:

  • Book and manage sessions,

  • Access personal and session-related information,

  • Cancel subscriptions or appointments,

  • Review service history and communications.

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Users are responsible for maintaining the confidentiality of their account login.

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5. Bookings and Cancellations

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  • Sessions can be scheduled online, in the customer area, or by written request, sending an email to info@sandraduartecoaching.com. It's the client's responsibility to schedule sessions within their respective plan.

  • Sessions are held in person in Lagos, Portugal, or online via Zoom.

  • Instructions and access link (if applicable) are sent by email 24h in advance.

  • Session cancellations must be made at least 24h in advance.

  • Cancellations made less than 24h in advance are non-refundable and are considered a used session.

  • Subscriptions can be canceled at least 24h before the renewal date, through the customer area, to avoid being charged for the next billing cycle.

  • Unused sessions during the active subscription period or package validity period do not carry over to future months. They expire automatically.

  • A 15-minute grace period is given in case of a late arrival at the meeting. After this time, the session will be considered a no-show and will be counted as used.

  • In case of any unforeseen circumstances on my part, the session will be rescheduled free of charge.

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6. Payments

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  • All prices are listed in euros (€), unless stated otherwise.

  • Payment is required at the time of booking or purchase.

  • Accepted payment methods online: Visa, Mastercard, American Express, China UnionPay, JCB, Diners, Discover, Visa Electron, Maestro, Apple Pay, Google Pay and PayPal.

  • Accepted payment methods in person: Physical money, MBWay and PayPal.

  • Amounts paid for sessions, packages, subscriptions or products are non-refundable, except in cases provided for in our Cancellation Policy.

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7. Intellectual Property

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All content on this website (texts, images, videos, logos, digital materials, etc.) is owned by Sandra Duarte Coaching and is protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

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8. Disclaimer

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  • Coaching does not guarantee specific results as it's a collaborative process. Progress and results depend on the client's commitment and active participation.

  • Our services aim to support personal growth and self-awareness. They do not replace medical, psychological, or therapeutic care. Users are responsible for their own actions and decisions.

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9. Blog Comments

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Users may comment on blog posts under the following rules:

  • No offensive, discriminatory, abusive, or misleading content;

  • No spam or unauthorized external links;

  • All comments must be respectful and constructive.

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We reserve the right to edit or remove any comment at any time. The author is solely responsible for their comment content.

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10. Communication

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Communication with users is primarily via email, including appointment reminders, access instructions, and service updates.

By subscribing to our email list, you agree to receive periodic communications and can unsubscribe at any time.

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11. Changes to Terms

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We may update these Terms and Conditions at any time. Changes take effect upon publication on this page.

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12. Contact

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For questions or requests, please email: info@sandraduartecoaching.com.

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